Skip to content

CONSUMER PROTECTION POLICY

 

1. INTRODUCTION

Finturu LLC («Finturu») is committed to providing a secure, transparent, and fair environment for all end consumers transacting through merchants on its platform. As a U.S.-based infrastructure provider for cross-border ecommerce, we support merchants in delivering consistent, high-quality service experiences to customers across regions.

This Consumer Protection Policy outlines the principles, practices, and safeguards applied to consumer-facing operations and is fully aligned with Finturu’s Terms and Conditions, Privacy Policy, AML/CFT Policy, and data governance framework.

2. SCOPE

This Policy applies to:

  • All end consumers purchasing goods or services through Finturu-integrated merchant experiences (e.g., custom checkout, hosted links, marketplaces)
  • Customer data collected, processed, or stored by Finturu or its infrastructure partners
  • Interactions where Finturu enables the underlying payment, shipping, or compliance mechanisms

3. DATA PRIVACY AND SECURITY

Finturu ensures that all consumer data, including payment and shipping information, is:

  • Collected and processed in accordance with our [Privacy Policy] and relevant data protection regulations (e.g., CCPA, GDPR, and U.S. standards)
  • Stored securely in encrypted environments with limited access controls
  • Never shared with third parties except when required for service delivery or by law

4. FINANCIAL INTEGRITY AND PAYMENT SECURITY

Finturu only partners with regulated financial institutions and payment service providers that are:

  • Licensed and supervised by financial regulators in the United States and/or applicable jurisdictions
  • PCI-DSS compliant and capable of meeting high operational and reporting standards

Consumers can trust that:

  • Their payments are processed securely
  • Refunds and chargebacks follow regulated dispute resolution processes
  • Merchant funds are settled under monitored, auditable flows

5. DELIVERY AND SHIPPING TRANSPARENCY

All logistics and shipping services facilitated by Finturu are subject to:

  • Merchant fulfillment guarantees and timeframes communicated at checkout
  • Trackable delivery through integrated carriers
  • Data protection rules when handling consumer addresses or delivery information

6. DISPUTES AND SUPPORT

Consumers may contact the relevant merchant directly for order-related issues. Finturu provides backend infrastructure and does not mediate product-level disputes but:

  • Logs complaints escalated to compliance@finturu.com
  • Investigates patterns of merchant misconduct
  • May suspend or delist merchants with repeated consumer abuse or unfulfilled obligations

7. ETHICAL STANDARDS AND NON-DISCRIMINATION

Finturu upholds a zero-tolerance policy toward unethical practices, including:

  • False advertising
  • Discriminatory conduct
  • Unauthorized data use or manipulation

8. POLICY REVIEW AND GOVERNANCE

This Policy is reviewed annually by the Ethics and Compliance Committee and updated as needed. Consumers may reference the latest version via participating merchants or by contacting Finturu directly.